Frequently Asked Questions
Q: Do I need a new mattress?
A: If you purchased your spring mattress more than 8 years ago, you should consider replacing it in order to achieve a restful night's sleep. If you bought your mattress less than 8 years ago, only you can truly answer this question. If you are unsure, think back at your sleeping experiences during recent months and consider how well rested you have felt as a result. If you keep waking up during the night or are tossing and turning and wake up not feeling refreshed chances are your bed may need to be replaced. If you are continually yawning all day or just feel tired, then you are probably not getting the rest you need at night. A new memory foam mattress can do wonders for the way your mind and body rejuvenates during sleep.
Q: How do I start my mattress search?
A: With everything from water, air, spring and foam to choose from, no wonder it is hard for shoppers to know where to start the search for a new mattress. Up until recently, most people would automatically purchase a spring mattress when they needed a new bed. But today we know that spring mattresses are not always the most supportive nor ergonomically correct for your body with the tension of springs pushing up against parts of your body and other parts not getting any support. While water and air demand their own set of care and attention to maintain, foam strikes a perfect balance between hassle-free comfort and support. By starting your search right here at ValueMattress.com you know you are one step closer to better sleep.
Q: Why should I buy my mattress from Value Mattress?
A: Because you want to own and enjoy an advanced memory foam mattress, but find the prices you have discovered thus far to be intimidating. Value Mattress memory foam mattresses are not only technologically superior, but they are surprisingly affordable. Our memory foam is unique in that it uses an open cell visco elastic technology, a feature that keeps you cool and prevents overheating during sleep. Fresh Foam Technology allows for a mattress that is virtually odor-free. Finally, because we do not use any additives or fillers, you can feel confident that our memory foam is of the purest quality.
Q: Do you offer a trial?
A: We offer an incredible 120 Night Risk Free Guarantee. This is an entirely unique sleep trial that lasts 30 days longer than our competitors. Why do we do this? Because we are confident that you will love your mattress and we want to make sure that you feel 100% confident in having tried your mattress before you make up your mind. To read more about our 120 Night Risk Free Guarantee, click here.
Q: Where are your mattresses made?
A: All our mattresses at Value Mattress are assembled in the United States with American made foam. We are very proud to maintain a high standard in our factory, and nothing leaves our premises with our discriminating seal of approval.
Q: How hard is it to assemble a Value Mattress?
A: It is very easy and straightforward to assemble a Value Mattress. You should be able to do it on your own in minutes, even without any tools.
Q: What does a Value Mattress do for my sleep?
A: Our mattresses use a memory foam technology that was initially developed by NASA. This technology allows the mattress to follow the natural shapes of your body in a way that no other bedding material can. Your Value Mattress responds to your body heat, softening more where your body is warmer – so that your head, hips and shoulders experience supple conformity while your arms and legs receive plenty of support. Because you are more comfortable while sleeping you will toss, turn and wake less often – resulting in a blissful and rejuvenating sleep.
Q: How do I choose an appropriate mattress cover?
A: One of our representatives would be happy to help you choose the right mattress cover for your new mattress, all you need to do is give us a call. We offer everything from eco-friendly, soft and durable bamboo covers to Coolmax® covers that wick away excess perspiration and moisture throughout the night for a drier more comfortable sleep surface.
Q: I have very sensitive skin; can I still use one of your mattresses?
A: Absolutely. We do not apply any dangerous chemicals or fillers to our mattresses so they are very pure. If you are sensitive to humidity, choose a Coolmax® cover for your mattress and you will stay dry and comfortable all night. If your skin reacts badly to any kind of uneven materials or fabric, you can rest assured that our foam is the softest possible cushion for your every move – and by selecting a bamboo cover you get to experience smooth and soft natural comfort.
Q: In what way are your bamboo mattresses green?
A: Bamboo is a rapidly renewable resources, growing many inches day. This helps to reduce deforestation and uses fewer natural resources, such as water and fertilizer, than cotton alternatives. After your bamboo mattress is thrown away, the soy based polyols in the foam and natural bamboo in the cover help the mattress biodegrade. You can rest assured that your environmental and carbon footprint is reduced when buying this mattress.
Q: What does open cell visco elastic technology do for me?
A: This patented, exclusive technology is what helps keep your body temperature controlled while you are sleeping. The unique way of forming billions of tiny open cells inside the memory foam allow for the transport of body heat away from you and the surface of the mattress.
Q: Do I need to understand the science surrounding your mattresses in order to use one?
A: Absolutely not. While the technology that has evolved over decades is what allows you to enjoy superb sleep on your Value Mattress, there is no need for any in-depth knowledge in order to enjoy your mattress. All you need to do is order one, receive it and relax into the most comfortable sleep you have ever experienced.
Q: Will my Value Mattress make me hot while I sleep?
A: Our mattresses use open cell visco foam, which means they have a built-in ventilation system that does not store heat. The open cell visco elastic structure also draws heat away from the body, unlike traditional memory foam mattresses that act more like an insulator. While your mattress may not make you hot, sleeping on memory foam can improve your circulation, which in turn keeps you comfortably warm at night.
Q: Will it be harder for me to change my position in my sleep?
A: No. But because the memory form shapes around your body – relieving pressure from your spine, shoulders, hips and head – you are more likely to be comfortable and less likely to want to move around during sleep.
Q: I have a back problem. Do you guarantee your mattress will fix it?
A: While our mattresses are renowned for their ability to relieve pressure from your spine, shoulders, head and hips, each set of personal and physiological circumstances are unique. If you are experiencing severe back aches or pains anywhere else in your body, it is always best to consult a physician or a chiropractor before investing in a mattress.
Q: I have heard memory foam is good for pressure management. What is pressure management?
A: Pressure management is the procedure of redistributing pressure evenly around your body, so that your joints and your spine are not overexposed to any pressure that can cause you pain. Our mattresses are excellent at redistributing pressure, which means they can at times be a helpful tool in treating sleeplessness caused by back pain, joint pain, restless leg syndrome and other pressure related conditions.
Q: Is there an adjustment period for my new Value Mattress?
A: For most people there is indeed an adjustment period with any new bed – your body needs to get accustomed to a change in the sleep surface. While some people sink into deep sleep starting with their first night, others may need days or even weeks to get used to the new comfort level. We always recommend that you give your Value Mattress at least 30 days to show its strengths and allow your body to adapt.
Q: What do I need to do to care for my mattress?
A: Your memory foam mattress is virtually maintenance free. Over and over again this intelligent mattress will return to its original shape, and then conform again to your body and your sleep position when you go back to bed. You do not need to flip or turn your memory foam mattress. All you need to do is keep your low-maintenance, durable mattress cover clean via machine washing and your bed will feel like new every time.
Q: What do you charge for shipping?
A: Nothing. We ship completely free to all adjacent 48 states. If you live in Alaska or Hawaii, we welcome you to contact us so we can explain more about our shipping policies to these destinations.
Q: How soon after I order will you deliver my mattress?
A: You will receive your mattress within 4-7 business days.
Q: Can I return my mattress if I do not like it?
A: We are genuinely confident that you will love your mattress. To prove our confidence we offer you an incredible 120 nigh sleep trial, and if you are not happy after at least 30 days you can call on us to come and take your mattress back. We will even pay for all the shipping charges attached to your return. All we kindly ask is that you give your bed a trial period of at least 30 days, so that you can feel how your body adjusts to the new memory foam mattress. We also ask that you keep your mattress in "new" condition, which means without stains, holes, or odors. Please also note that this trial does not apply to adjustable frames, toppers, bedding and other accessories.
Q: How can I pay for my mattress?
A: You can pay with Visa, MasterCard, American Express, and Discover. Money Orders and Cashiers Checks with prior approval are also accepted.
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Questions? Please contact one of our sleep specialists at
877-VALUE-06 (825.8306) or chat live.